Privacy and Personal Information Protection Policy
Last Updated: September 1, 2023 – Version 1.0
The purpose of this Privacy Policy is to ensure the protection of personal information and to govern how we collect, use, disclose, retain, dispose of, and otherwise manage it. It also aims to inform individuals about how we process their personal information. In addition, this Policy includes our Cookie Policy and the consent settings applicable to the use of cookies.
1. Collection of Personal Information
When you visit our website, personal information such as your name, address, email address, telephone number, and other similar information may be collected. This information is collected only when you voluntarily provide it, such as by completing a contact form, requesting a quote, requesting a callback, or submitting another service-related inquiry. We are committed to collecting only the personal information that is necessary and relevant to respond to your request for services.
2. Protection of Personal Information
We implement appropriate security measures to protect your personal information against unauthorized access, use, or disclosure. In addition, access to your personal information is restricted to employees and service providers who require it to provide you with our services.
3. Sharing of Personal Information
We do not trade, sell, rent, or otherwise disclose your personal information to third parties for marketing purposes unless you have expressly consented to do so. However, we may share your information with trusted third-party service providers who assist us in operating our business. We take reasonable steps to ensure that these service providers comply with strict privacy and security standards.
4. Retention and Disposal of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. We implement appropriate measures to ensure that your personal information is handled securely and in accordance with this Privacy Policy. Once your personal information is no longer required, it will be securely deleted or anonymized. We ensure that all personal information is disposed of in a secure manner to protect its confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. Cookies are small text files that are stored on your device when you visit our website. They allow us to collect information such as the pages you visit, the duration of your visit, and your language preferences. This information helps us analyze website usage, improve our website, and provide you with a more personalized experience.You may choose to accept or decline cookies through our cookie consent banner. You can also enable or disable cookies at any time by adjusting your browser settings. Please note that disabling cookies may limit certain features and functionality of our website.
5.1 Definition of the Different Types of Cookies Used
5.1.1 Functional Cookies
These cookies are essential for the proper functioning of our website. They are typically set in response to actions you take on the website, such as saving your privacy preferences or completing forms. These cookies do not store any personally identifiable information.
5.1.2 Analytics Cookies
These cookies collect information about how you use our website, including the pages you visit and the links you click. This information helps us measure and improve the performance of our website. The data collected is anonymized and cannot be used to identify you personally.
5.1.3 Marketing Cookies
These cookies may be placed on our website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to build a profile of your interests and display personalized advertisements to you on other websites.We encourage you to review the privacy policies of these social media platforms regularly, as they may be updated from time to time, to better understand how your information is collected and used through these cookies. Please note that many of these social media platforms are located outside of Canada.
5.1.4 Security Cookies
To help prevent fraud and protect our systems, certain forms on our website may be secured using Google reCAPTCHA. This technology uses cookies to collect information about how users interact with our website. Examples of the information collected include mouse movements, clicks, the time taken to complete tasks, and the type of device being used. This information is analyzed to determine whether the user is a human or an automated bot. The data collected may be shared with other Google products and services.
5.2 Enabling, Disabling, and Deleting Cookies
To help prevent fraud and protect our systems, certain forms on our website may be secured using Google reCAPTCHA. This technology uses cookies to collect information about how users interact with our website. Examples of the information collected include mouse movements, clicks, the time taken to complete tasks, and the type of device being used. This information is analyzed to determine whether the user is a human or an automated bot. The data collected may be shared with other Google products and services.
5.3 Consent to the Use of Cookies
When you visit our website for the first time, a cookie consent banner will be displayed to explain how we use cookies. By clicking "Accept," you consent to the use of all cookies in accordance with this Cookie Policy. You may also click "Reject" to decline all non-essential cookies or select "Manage Preferences" to choose which categories of cookies you wish to allow. You may update or withdraw your consent at any time.
5.4 Tierces parties
We have entered into agreements regarding the use of cookies with third parties that may place cookies on our website. However, we cannot guarantee that these third parties handle your personal information in a secure or reliable manner. Certain providers, such as Google and social media platforms, act as independent data controllers with respect to the personal information they collect. We strongly encourage you to review the privacy policies of these companies to understand how your information is collected, used, and protected.
6. Responsibility
We are responsible for the personal information in our custody and are committed to protecting it. Employees who have access to personal information, or who are involved in its collection, use, disclosure, retention, or management in any way, are required to take all reasonable measures to safeguard it and to comply with this Privacy Policy.
7. Rights of Access, Correction, and Withdrawal of Consent
You have the right to request access to the personal information we hold about you. You also have the right to object to the processing of your personal information where permitted by law and to request a copy of your personal information in a commonly used format.You may request that your personal information be corrected or deleted if it is inaccurate, incomplete, or no longer up to date. Where appropriate, any updated information will be communicated to third parties who have access to that information.You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. The consequences of withdrawing your consent will be explained to you where applicable.If you believe that we have not complied with the Personal Information Protection and Electronic Documents Act (PIPEDA) or other applicable privacy laws, you have the right to file a complaint with our organization. If your concerns are not resolved, you may contact the Office of the Privacy Commissioner of Canada.To exercise your rights of access, correction, deletion, or withdrawal of consent, you must submit a written request to our Privacy Officer. The appropriate contact information is provided in the section entitled “Privacy Officer” below.
8. Privacy Complaint Handling Process
If you wish to file a complaint regarding the application of this Privacy Policy or, more generally, the protection of your personal information, you must submit your complaint in writing to our Privacy Officer using the contact information provided in the section entitled “Privacy Officer” below. Your complaint will be reviewed and addressed within a reasonable period of time.A separate file will be created for each complaint received. This file will include the complaint, the assessment and any supporting documentation, as well as the response provided to the individual who submitted the complaint. We are committed to handling all privacy-related complaints in a confidential manner.
9. Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:
- Marc-André Martel, président
- 514 812-5028
10. Approval
This Privacy Policy has been approved by the Privacy Officer whose professional contact information is provided above.
11. Publication and Amendments
We reserve the right to revise this Privacy Policy at any time. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to review this Privacy Policy regularly to stay informed of any updates.